Empathy Competencies and Behaviors in Professional Communication Interactions: Self Versus Client Assessments

Empathy is an important competence for communication professionals. This article investigates two aspects of empathy in educational setting: the validity self versus other assessments and manifestation communicative behaviors. Communication students were given a mediating role discussions with clients their was measured using self-ratings client assessments. Videos highest- lowest-rated analyzed to identify empathy-related No correlation found between self-rated clients’ Several verbal nonverbal behaviors corresponded empathy: body language, other-orientation asking questions, paraphrasing, solution orientation.